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O'Charley's Restaurant & Bar - Elizabethtown: A Dining Experience Worth Exploring

O'Charley's Restaurant & Bar in Elizabethtown, KY, offers a lively dining experience with a diverse menu that appeals to many tastes. Located on N Dixie Hwy, this casual eatery features southern-inspired dishes and warm hospitality. Signature highlights include their beloved honey boom boom sauce paired with chicken tenders and delectable mac and cheese. While some diners have noted service inconsistencies and issues with food preparation, many have praised the restaurant’s efforts to resolve problems and deliver exceptional customer service. Overall, O'Charley's is a delightful spot to indulge in hearty plates and enjoy a relaxed meal with friends and family.

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O'Charley's Restaurant & Bar - Elizabethtown: Reviews & Ratings

katie boykin
katie boykin

Very good ! I love their honey boom boom sauce that goes with the chicken tenders. It is to die for. That Mac and cheese with the tenders is amazing too! The burger was good and it tasted like a steak burger. I did not dine in, but got uber delivery. I will say the first time I was missing sauce that I paid for, and the second time over half my order was missing due to a mix up, but they made it up by hand delivering for me ! The food was warm and presentation was beautiful. They definitely went above and beyond to fix the mess up ,since they typically don’t deliver, but I certainly appreciated it. Shout out for great customer service to their team as well when I call to ask about my Uber orders! They are always friendly.

Tommy Hornback
Tommy Hornback

Service was average and shrimp and grits were good just had almost raw onions and peppers on top. Had they been cooked a few minutes longer the meal would've been so much better.

jera skaggs
jera skaggs

I ordered the Louisiana steak, the pepper was the only taste it had and was also cooked wrong. I ordered medium and it was basically well done. Too much salt on the outside of the baked potato , but man the sweet tea was spot on. Service was kinda slow, but I guess they were a little busy , but not slammed. It was alright, but not what I was expecting, especially on mother's Day

Brenda C.
Brenda C.

We came on Valentines Day at 5:00, in Elizabethtown. We walked right in and got seated. It took about 20-30 for someone to even come to our table. We got our drinks and ordered. Then it took 10 minutes to get rolls. Then 20 minutes to get our meal. We got a Sirloin, Baked Potatoe and Mac-n-cheese. The Sirloin was tough and Baked Potatoe tasted like it was Microwaved. Also got the Club Sandwich and Fries. The fries were too salty. I won't say it was the worst but definitely will not be back.

Sarah Follensbee
Sarah Follensbee

Where we were seated, there was a cool breeze like they had the air conditioning on instead of needed heat. The server started out great and then disappeared, we had to ask for the dinner rolls after our food came out one plate at a time, I had my food for about ten minutes before my guest got theirs. The rolls shrunk they were way tinier than before covid. The person who brought out food was not a happy camper. She frowned a lot. My guest's soup was the loaded potato, and it was cold and disgusting looking and just a big bowl of chemicals. Just a few bits of potato. My pimento cheese sandwich was gross. It was panini grilled with bacon and pickles, YUCK! Temperature hot pimento cheese, in this case, was not good at all. The bacon looked old and tasted like cardboard. No bacon taste at all. However, chicken tortilla soup was delicious! The server disappeared for a long while. She did take the loaded potato soup off of the receipt. Needless to say, my guest left hungry. We couldn't stay any longer when asked if he wanted anything else because our lunch break was about to be over with.

Location

Welcome to O'Charley's Restaurant & Bar - Elizabethtown, located conveniently at 1629 N Dixie Hwy, Elizabethtown, KY. This establishment has become a local favorite, offering a diverse menu that caters to various palates. Whether you’re in the mood for comfort food or a hearty meal, O'Charley's has something for everyone.

One of the standout items on their menu, as highlighted by customers, is the honey boom boom sauce that accompanies their delicious chicken tenders. This sauce, beloved by many, adds a delightful twist to the dish, creating a combination that reviewers can’t stop raving about. Adding to the experience, their mac and cheese has been praised for its creamy goodness, making it a perfect pairing with the tenders.

For burger enthusiasts, O'Charley's serves up a strong contender with a burger that’s often likened to a juicy steak burger. However, while many dishes shine, not all experiences have been flawless. Some patrons mentioned that their meals didn’t quite meet expectations, with issues such as the doneness of steaks and overly salty sides. Nonetheless, the restaurant’s commitment to providing excellent customer service shone through when they promptly addressed order mix-ups, even opting to hand deliver missed items.

Ambiance plays a significant role in the dining experience, yet opinions seem mixed. Some guests enjoyed a cozy environment while others noted temperature issues inside the restaurant. Service quality varied, with reports of slow responses during peak times. Still, the friendly demeanor of the staff stands out in several reviews, indicating a dedicated team willing to ensure customer satisfaction.

In conclusion, O'Charley's Restaurant & Bar - Elizabethtown offers a range of tempting dishes that can delight your taste buds. With special mentions for its honey boom boom sauce and comforting mac and cheese, this restaurant has the potential to create memorable dining experiences. While improvements can be made, especially regarding consistency and service speed, the effort put forth by the team is commendable. If you're in the Elizabethtown area and craving a delicious meal, it’s worth stopping by to see what’s cooking!

Business Information

  • Accessibility
    • Has wheelchair-accessible car park
    • Has wheelchair-accessible entrance
    • Has wheelchair-accessible seating
    • No wheelchair-accessible toilet
  • Service options
    • Offers kerbside pickup
    • Has no-contact delivery
    • Offers delivery
    • Offers takeaway
    • Serves dine-in
  • Payments
    • Credit cards